Taxes and customs, made clear.
When your KiwiKandy order crosses an international border, your government may charge customs duties, import taxes or tariffs.
DHL handles the customs clearance for you. Here is what to expect in the most common destinations.
These charges are set by your government, not by KiwiKandy.
They are not included in our prices, and they are not something we collect. Rates and thresholds vary by country and change over time, so check your country's customs website for the current details.
What to expect at customs
Every country sets its own rules on importing food, and they change often. The good news is DHL does the hard part for you.
DHL clears it for you
DHL processes the customs entry at your destination, so there is no paperwork for you to sort out.
You pay only if your country asks
If any duty or import tax applies, DHL contacts you with the amount before delivery.
Check your local rates
Rates and thresholds are different everywhere and they change. Your country's customs website has the current details.
How DHL handles it
DHL will contact you before delivery with anything owed. Payment goes to DHL, and your parcel is released once it is paid.
- 01 Your parcel arrives in your country.
- 02 DHL processes the customs entry.
- 03 If duties or taxes apply, DHL contacts you with the amount.
- 04 You pay DHL directly, online or on delivery.
- 05 Your parcel is released and delivered.
Will I have to pay customs duties or import taxes? ＋
Possibly, depending on your country and the value of your order. These charges are set by your government, not by KiwiKandy, and they are not included in our prices. Please check your own country's import rules before you order.
Why do I need to pay extra to receive my parcel? ＋
That charge is your country's customs or import fee, not a KiwiKandy fee. DHL handles the clearance and collects it on behalf of your government, and your parcel is released once it is paid.
Where do I check the rules for my country? ＋
Your national customs or border agency publishes the current thresholds and rates. They are the reliable source, because the rules differ for every destination and change without much notice.
Can you tell me what I will be charged? ＋
We cannot work it out for you, because the amount depends on rules your own government sets and changes. DHL contacts you directly with anything owed before delivery. If something about your order looks wrong, get in touch. Contact us →
What you pay us is for the treats
Our prices cover your candy and your shipping. Any duty is charged by your country and collected by DHL, never added by us.