Frequently Asked Questions

• New Zealand: 1–3 business days
• Australia: 1–3 business days
• Asia: 2–5 business days
• North America: 3–5 business days
• UK & Europe: 4–6 business days
• Rest of World: 5–10 business days

All overseas times are DHL Express estimates from dispatch. New Zealand orders go tracked with NZ Post. See Why We Ship with DHL Express for more.

Overseas shipping uses a flat base rate covering the first 2 kg, then a per-kilogram rate for anything heavier.

Orders within New Zealand ship for a flat NZ$15, sent tracked with NZ Post.

The exact figure shows at checkout once you enter your delivery address.

See Shipping Cost for the full breakdown.

Yes — Kiwi Kandy ships to over 220 countries and territories via DHL Express.

If your country doesn't appear at checkout, use our contact form and we'll sort it out.

Yes — every order ships fully tracked, door to door (DHL Express overseas, NZ Post within New Zealand).

Your tracking number arrives by email when the parcel is dispatched. See Track Your Order for details.

Fill the first 2 kg. Shipping costs the same whether your parcel weighs 0.5 kg or 2 kg — so more items means better value per item.

Mix across:

• Chocolate blocks
• Lollies
• Biscuits

See Make the Most of Your Order for the full strategy.

Fill the first 2 kg of your order.

DHL Express charges a flat base rate covering the first 2 kg, so a 0.5 kg order costs the same to ship as a 2 kg order 

Stock up on favourites, try something new, and get the most out of every parcel. See Make the Most of Your Order.

Possibly, depending on your country and order value. These charges are set by your government, not by Kiwi Kandy.

How it works:

1. DHL processes customs on arrival in your country
2. If duties apply, DHL contacts you with the amount
3. You pay DHL directly (online or on delivery)
4. Parcel is released and delivered

See Taxes & Customs Duties for country-specific details.

A 10% import surcharge currently applies to most goods from New Zealand entering the USA, regardless of order value.

DHL contacts you with any amount owed before delivery.

This is a temporary surcharge (Section 122, February 2026) and rates are subject to change.

See Taxes & Customs Duties for more.

That's your country's customs or import charge, not a Kiwi Kandy fee.

DHL handles the customs clearance and collects the fee on behalf of your government. Payment must be made to DHL before they can release your parcel for delivery.

See Taxes & Customs Duties for what to expect in your country.

Pure honey can't ship internationally due to import restrictions in most countries.

Honey as an ingredient in chocolate or other products is fine — for example, Whittaker's Nelson Pear & Manuka Honey and Almond & Honey Nougat both ship normally.

Chocolate is heat-sensitive and parcels aren't refrigerated during transit.

DHL Express is the fastest option (days, not weeks), which minimises time in warm conditions. If you're ordering to a hot climate, cooler months are ideal.

For full details, see our Terms & Conditions.

A few items are restricted for international shipping:

• Pure honey — import restrictions in most countries
• Alcohol-containing products
• Anything requiring refrigeration

Everything in our shop is cleared for international shipping — if it's listed, we can send it.

Yes — use our contact form with what you're after and we'll see if we can source it.

We're always expanding the range based on customer requests.

Yes — Kiwi Kandy ships the full Whittaker's range directly from New Zealand to the United States via DHL Express in 3–5 business days.

Fan favourites include:

• Hokey Pokey Crunch
• Marlborough Sea Salt & Caramel
• Berry & Biscuit
• Creamy Caramel
• Peanut Slab

See the full selection in our chocolate category.

Kiwi Kandy is a New Zealand-based online store shipping authentic NZ chocolate worldwide via DHL Express.

Our chocolate range includes:

• Whittaker's — full block range including Hokey Pokey, Sea Salt & Caramel, Peanut Slab
• Cadbury NZ — Caramilk, Moro, Perky Nana, Pinky
• Queen Anne — Chocolate Fish

Delivery to the US in 3–5 business days. Browse the full chocolate range.

Yes — Kiwi Kandy ships Pascall Pineapple Lumps directly from New Zealand to anywhere in the United States.

Chewy pineapple-flavoured centres dipped in milk chocolate — a true Kiwi classic, almost impossible to find on US shelves.

Delivery: DHL Express, door-to-door tracking, 3–5 business days.

Tim Tams are an Australian biscuit — Kiwi Kandy focuses on New Zealand-made treats, so we don't currently stock them.

If it's the chocolate-coated biscuit experience you're after, try these Kiwi favourites:

• Cookie Time Original Chocolate Chunk
• Griffin's MallowPuffs
• Griffin's Toffee Pops
• Griffin's Squiggles Hokey Pokey

All shipped to the US in 3–5 business days.

Kiwi Kandy ships the full Cookie Time range worldwide, including:

• Original Chocolate Chunk
• Triple Chocolate Chunk
• Bite-Size Packs
• Cookie Bake Classic Choc Chip

Cookie Time is a New Zealand icon — handmade in Christchurch since 1985. Delivery to the US in 3–5 business days via DHL Express.

Yes — Cadbury Caramilk is one of our most popular items.

The NZ/Australian Caramilk has a cult following among expats — a smooth caramelised white chocolate block that's hard to find outside Australasia.

Delivery: DHL Express to the US in 3–5 business days.

Chocolate fish are a classic New Zealand treat — a fish-shaped marshmallow coated in chocolate. They're a staple in Kiwi culture, often given as a reward ("Give that person a chocolate fish!").

Kiwi Kandy stocks:

• Queen Anne Dark Chocolate Raspberry Marshmallow Fish
• Queen Anne Pineapple Marshmallow Chocolate Fish Bites

Yes — Kiwi Kandy ships Raro drink mix sachets directly from New Zealand.

Available flavours:

• Lemonade
• Raspberry
• Tropical

Raro is a Kiwi childhood staple — almost impossible to find outside New Zealand. Delivery via DHL Express in 3–5 business days to the US.

Kiwi Kandy ships authentic New Zealand candy, chocolate, biscuits and pantry favourites worldwide. Our range includes:

• Chocolate: Whittaker's blocks, Cadbury NZ bars (Moro, Perky Nana, Pinky, Caramilk), Queen Anne Chocolate Fish
• Lollies: Pascall Pineapple Lumps
• Biscuits: Cookie Time, Griffin's MallowPuffs, Squiggles, Toffee Pops, Gingernuts
• Drinks: Raro sachets
• Spreads: Fix & Fogg, Pic's, Forty Thieves peanut butters, Anathoth and Barker's jams

Browse the full range.

The most iconic New Zealand sweets include:

• Whittaker's Hokey Pokey Crunch — NZ's most-loved chocolate brand
• Whittaker's Peanut Slab — a road-trip classic
• Pascall Pineapple Lumps — chewy pineapple centres in chocolate
• Queen Anne Chocolate Fish — marshmallow in chocolate
• Cookie Time — handmade in Christchurch since 1985
• Griffin's MallowPuffs — chocolate-coated marshmallow biscuits
• Cadbury Perky Nana — banana caramel in chocolate

All available on Kiwi Kandy and shipped worldwide.

Within 1–2 business days of payment.

Orders placed on weekends or NZ public holidays ship the next working day.

Use our contact form as soon as possible.

If the order hasn't been dispatched yet, we can update or cancel it for you.

• Stripe — all major credit and debit cards
• Apple Pay
• Google Pay

Yes — ship a surprise straight to someone's door.

• Add a personal message at checkout
• No invoice or pricing included in the parcel
• Tracking sent to you, not the recipient

See Gift Orders for details.

1. Check your tracking number — see Track Your Order
2. If tracking shows no movement for 7+ business days, use our contact form with your order number

We'll investigate with DHL and get back to you.

1. Take photos of the packaging and contents within 24 hours of delivery
2. Use our contact form with your order number and photos

We'll work with DHL to resolve it.