Track your order
Enter your order number and the email you used at checkout. We'll show you where your box of treats has got to.
Stuck on any of it, the contact form reaches us, and shipping times are on the shipping page.
Common questions
Can I track my order? ＋
Every order ships tracked, DHL Express overseas and NZ Post within New Zealand. Your tracking number is emailed as soon as the parcel is dispatched.
My order has not arrived. What should I do? ＋
Start with the tracking number. If it has stopped moving, get in touch with your order number and we will take it from there. Contact us →
My parcel arrived damaged. What should I do? ＋
Get in touch as soon as you can with your order number and photos of both the packaging and the contents. The sooner we see it, the more we can do. Send us photos →
Can I cancel or change my order? ＋
Get in touch as soon as possible. Once an order has been packed and dispatched we cannot change it. Contact us →